{"id":261253,"date":"2025-09-26T13:33:04","date_gmt":"2025-09-26T17:33:04","guid":{"rendered":"https:\/\/www.monitrol.ca\/?page_id=261253"},"modified":"2026-06-15T11:23:04","modified_gmt":"2026-06-15T15:23:04","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.monitrol.com\/en\/customer-support\/","title":{"rendered":"Customer &#8211; Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"261253\" class=\"elementor elementor-261253\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9a108e e-flex e-con-boxed e-con e-parent\" data-id=\"b9a108e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-600662b e-con-full e-flex e-con e-child\" data-id=\"600662b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc50dac elementor-widget elementor-widget-heading\" data-id=\"bc50dac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Customer \u2013<br \/> Support<span style=\"color: var(--e-global-color-accent)\">.<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04ec59b e-con-full e-flex e-con e-child\" data-id=\"04ec59b\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4254ef elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c4254ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Need support for the installation\/repair of a GENIUS or VARIFAN controller?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05d703a e-flex e-con-boxed e-con e-parent\" data-id=\"05d703a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee638bc elementor-widget elementor-widget-text-editor\" data-id=\"ee638bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Talk to our specialists.<br \/>Toll free for USA only\u00a0<strong>1-866-827-4326<\/strong>\u00a0(VARIFAN)<br \/>Monday to Friday: 7:30am to 4:30pm (New York time zone)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d8da01 e-con-full e-flex e-con e-child\" data-id=\"6d8da01\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e95abca elementor-align-left elementor-widget elementor-widget-button\" data-id=\"e95abca\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/product-registration\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Product Registration<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0a391e elementor-align-left elementor-widget elementor-widget-button\" data-id=\"b0a391e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/product-manuals\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Product Manuals<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2704327 e-flex e-con-boxed e-con e-parent\" data-id=\"2704327\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e7e1b7e e-con-full e-flex e-con e-child\" data-id=\"e7e1b7e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9750543 elementor-widget elementor-widget-heading\" data-id=\"9750543\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Request for assistance by form. Return by phone within 24 business hours.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fae239e e-con-full e-flex e-con e-child\" data-id=\"fae239e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-837e5be elementor-widget-laptop__width-inherit elementor-widget-widescreen__width-inherit elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"837e5be\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><div class=\"forminator-ui forminator-custom-form forminator-custom-form-16282 forminator-design--material  forminator_ajax\" data-forminator-render=\"0\" data-form=\"forminator-module-16282\" data-uid=\"6a7f9fc1488d3\"><br\/><\/div><form\n\t\t\t\tid=\"forminator-module-16282\"\n\t\t\t\tclass=\"forminator-ui forminator-custom-form forminator-custom-form-16282 forminator-design--material  forminator_ajax\"\n\t\t\t\tmethod=\"post\"\n\t\t\t\tdata-forminator-render=\"0\"\n\t\t\t\tdata-form-id=\"16282\"\n\t\t\t\t data-color-option=\"default\" data-design=\"material\" data-grid=\"open\" style=\"display: none;\"\n\t\t\t\tdata-uid=\"6a7f9fc1488d3\"\n\t\t\t><div role=\"alert\" aria-live=\"polite\" class=\"forminator-response-message forminator-error\" aria-hidden=\"true\"><\/div><div class=\"forminator-row\"><div id=\"name-1\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-1_6a7f9fc1488d3\" id=\"forminator-field-name-1_6a7f9fc1488d3-label\" class=\"forminator-label\">Full name <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-1\" value=\"\" placeholder=\"\" id=\"forminator-field-name-1_6a7f9fc1488d3\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"phone-1\" class=\"forminator-field-phone forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-phone-1_6a7f9fc1488d3\" id=\"forminator-field-phone-1_6a7f9fc1488d3-label\" class=\"forminator-label\">Phone number<\/label><input type=\"text\" name=\"phone-1\" value=\"\" placeholder=\"\" id=\"forminator-field-phone-1_6a7f9fc1488d3\" class=\"forminator-input forminator-field--phone\" data-required=\"\" aria-required=\"false\" autocomplete=\"off\" maxlength=\"15\" data-validation=\"character_limit\" \/><span id=\"forminator-field-phone-1_6a7f9fc1488d3-description\" class=\"forminator-description\" id=\"forminator-field-phone-1_6a7f9fc1488d3-description\"><span data-limit=\"15\" data-type=\"\">0 \/ 15<\/span><\/span><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"email-1\" class=\"forminator-field-email forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-email-1_6a7f9fc1488d3\" id=\"forminator-field-email-1_6a7f9fc1488d3-label\" class=\"forminator-label\">E-mail address <span class=\"forminator-required\">*<\/span><\/label><input type=\"email\" name=\"email-1\" value=\"\" placeholder=\"\" id=\"forminator-field-email-1_6a7f9fc1488d3\" class=\"forminator-input forminator-email--field\" data-required=\"true\" aria-required=\"true\" autocomplete=\"email\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"name-2\" class=\"forminator-field-name forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-name-2_6a7f9fc1488d3\" id=\"forminator-field-name-2_6a7f9fc1488d3-label\" class=\"forminator-label\">Province\/State\/Region <span class=\"forminator-required\">*<\/span><\/label><input type=\"text\" name=\"name-2\" value=\"\" placeholder=\"\" id=\"forminator-field-name-2_6a7f9fc1488d3\" class=\"forminator-input forminator-name--field\" aria-required=\"true\" autocomplete=\"name\" \/><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"textarea-1\" class=\"forminator-field-textarea forminator-col forminator-col-12 \"><div class=\"forminator-field\"><label for=\"forminator-field-textarea-1_6a7f9fc1488d3\" id=\"forminator-field-textarea-1_6a7f9fc1488d3-label\" class=\"forminator-label\">Message<\/label><textarea name=\"textarea-1\" placeholder=\"Message\" id=\"forminator-field-textarea-1_6a7f9fc1488d3\" class=\"forminator-textarea\" rows=\"6\" style=\"min-height:140px;\" maxlength=\"180\" ><\/textarea><span id=\"forminator-field-textarea-1_6a7f9fc1488d3-description\" class=\"forminator-description\"><span data-limit=\"180\" data-type=\"characters\" data-editor=\"\">0 \/ 180<\/span><\/span><\/div><\/div><\/div><div class=\"forminator-row\"><div id=\"captcha-1\" class=\"forminator-field-captcha forminator-col forminator-col-12 \"><div class=\"forminator-captcha-left forminator-g-recaptcha recaptcha-invisible\" data-theme=\"light\" data-badge=\"bottomright\" data-sitekey=\"6LcKwp8qAAAAANFEnkHcgN6JTCydhcMHhxFLi-6n\" data-size=\"invisible\"><\/div> <\/div><\/div><input type=\"hidden\" name=\"referer_url\" value=\"\" \/><div class=\"forminator-row forminator-row-last\"><div class=\"forminator-col\"><div class=\"forminator-field\"><button class=\"forminator-button forminator-button-submit\"><span>Send message<\/span><span aria-hidden=\"true\"><\/span><\/button><\/div><\/div><\/div><input type=\"hidden\" id=\"forminator_nonce\" name=\"forminator_nonce\" value=\"a1bb3b528c\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/261253\" \/><input type=\"hidden\" name=\"form_id\" value=\"16282\"><input type=\"hidden\" name=\"page_id\" value=\"261253\"><input type=\"hidden\" name=\"form_type\" value=\"default\"><input type=\"hidden\" name=\"current_url\" value=\"https:\/\/www.monitrol.com\/en\/customer-support\/\"><input type=\"hidden\" name=\"render_id\" value=\"0\"><input type=\"hidden\" name=\"action\" value=\"forminator_submit_form_custom-forms\"><label for=\"input_6\" class=\"forminator-hidden\" aria-hidden=\"true\">Please do not fill in this field. <input id=\"input_6\" type=\"text\" name=\"input_6\" value=\"\" autocomplete=\"off\"><\/label><\/form><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer \u2013 Support. Need support for the installation\/repair of a GENIUS or VARIFAN controller? Talk to our specialists. Toll free for USA only\u00a01-866-827-4326\u00a0(VARIFAN) Monday to&#8230;<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-261253","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.monitrol.com\/en\/wp-json\/wp\/v2\/pages\/261253","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.monitrol.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.monitrol.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.monitrol.com\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/www.monitrol.com\/en\/wp-json\/wp\/v2\/comments?post=261253"}],"version-history":[{"count":0,"href":"https:\/\/www.monitrol.com\/en\/wp-json\/wp\/v2\/pages\/261253\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.monitrol.com\/en\/wp-json\/wp\/v2\/media?parent=261253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}